A powerful security network can only provide complete protection when all the equipment is operating at full capacity, all the time. At Setronics, we’ve built our business model on providing an unmatched level of service to keep our customers’ security systems operating correctly and efficiently, with minimal downtime.
The Setronics Guarantee provides comprehensive and uniquely customized, on-site service with every solution. It can be extended for up to five years or, for leased systems, throughout the term of the lease. It includes an unconditional repair/replace warranty, expert network administration support, loaner equipment, a live customer support hotline, exceptional on-site response times, fully stocked technician vehicles with a traveling testing center, and regional warehousing to ensure availability of equipment and parts.
Our guarantee goes above and beyond most manufacturers’ warranties, which typically cover only the equipment installed. While manufacturer warranties require end-user removal, shipment and reinstallation of malfunctioning equipment — a cycle that can take weeks or months — we commit to solving the problem quickly on-site.
Setronics is committed to solving your problems quickly and completely.